The quality management system of the Open Joint Stock Company “Minsk tractor works” covers all the works’ areas of activities, ranging from market research and information acquisition about the desires and demands of the consumer, to their full accomplishment. The quality management system allows to manage life cycle processes of product manufacturing, improve them and provide steady monitoring.
The main goal of our company is to increase customer satisfaction with the products and company services.
To achieve this goal:
An analysis of quality management system is regularly performed by the authorities to ensure its continuing suitability, adequacy and effectiveness, as well as the opportunity for improvement and need for changes to the quality management system are evaluated, including the quality policy and quality objectives. OJSC “MTW” is constantly working to enhance the prestige and attractiveness of tractors with the brand of “Belarus” through introducing measures to improve the quality and competitiveness, technical level, reliability and service.
These measures include:
Implementation of the activities helps to reduce losses due to spoilage and reduce the number of failures in the operation of tractors.
Increasing the production of tractor machinery, expansion of its market outlets is impossible without high-quality after-sales service. Considering this, OJSC “MTW” works purposefully on the development of the existing maintenance network and the creation of new service centers both in the Republic of Belarus and abroad. Service centers provide equipment maintenance during warranty and post-warranty periods of operation, and Training Center established on the basis of OJSC “MTW” trains operating the equipment personnel its device, the rules of operation and maintenance.
The products manufactured at the enterprise (tractors. agricultural, forest, mining, loading-and-unloading machines, products of construction, road and municipal machine building with the brand name “Belarus”) undergo obligatory certification and homologation. Certification tests are carried out at the test center “Tractor” accredited by accreditation systems of the Republic of Belarus and the Russian Federation with the participation of Certification Authority representatives.
OJSC “MTW” received compliance certificates:
OJSC “MTW” is the winner of numerous competitions in the field of quality (“Best Goods of the Republic of Belarus”, “Best Goods of the Republic of Belarus in the market of Russian Federation” etc.).
The company's authorities and quality department are making every effort to develop and improve the quality management system, which will certainly have a positive impact on the meeting of consumers’ expectations and their needs.
To develop long-term goals and objectives for improving the product quality, please evaluate product quality indicators based on their importance to you.